Contact Us

Got a question about how we rank the highest payout online casinos in Canada, spotted something out of date, or want to flag your own experience with one of the brands we cover? This page explains the best way to reach Online Casinos Canada and what happens once you do.

How to reach us

The quickest way to contact the team is by email at [email protected]. Whether it's a correction, a general query about a casino's payout speed, or feedback on a review, send it through and a member of the team will look into it. We aim to reply within a reasonable timeframe, though response times can vary depending on volume.

When you write in, it helps to include:

• The name of the casino or page your message relates to
• A short description of the issue, question or feedback
• Any relevant dates or screenshots, if you're reporting something like a delayed withdrawal or a bonus term that didn't match what was published

What we can and can't help with

We're an independent review and comparison site, not a casino operator or a payment processor. That means we can help with questions about our own content — how we test and rank sites, why a particular brand appears where it does, or where to find information on a specific offer. We can't access your casino account, process withdrawals, or resolve disputes with an operator directly.

If you're having a problem with a deposit, withdrawal, or bonus at a specific casino, your first point of contact should always be that casino's own customer support team, since they're the ones who can actually see your account. If the issue involves a licensing or fairness concern, the relevant provincial regulator or the casino's licensing authority is usually better placed to step in than we are.

For readers concerned about their gambling habits or looking for support tools, our Responsible Gambling page is a better starting point than a general enquiry, as it covers self-exclusion options and where to find help.

Reporting an error or suggesting an update

Payout speeds, bonus terms and licensing details change regularly, and we rely on reader input to help keep our rankings current. If you've played at one of the brands featured on this site — such as those in our highest payout comparisons — and noticed a discrepancy between what's advertised and what you experienced, we want to know. This kind of feedback directly informs how we review and, where necessary, re-rank a casino.

We don't invite feedback to boost any single operator's position. As explained on our About Us page, commercial relationships with any brand never determine where it sits in our rankings.

Before you get in touch

A few common questions are already answered elsewhere on the site, which may save you a wait:

• Curious how a casino's bonus terms work, or what wagering requirements mean? Check the relevant review page for that brand's specific terms.
• Wondering about the legal and licensing side of playing online in Canada? Our site content covers what to look for in terms of regulation and player protection.
• Looking for the site's policies on data, cookies or your rights as a user? These are set out in our Terms and Conditions.

If your question isn't covered by any of the above, email is still the best route in.

A quick note on scams and unsolicited offers

We don't cold-call readers, ask for payment to "unlock" a bonus, or request your banking details by email. If you receive a message claiming to be from Online Casinos Canada asking for money or sensitive account information, treat it as suspicious and don't respond. Genuine contact from us will only ever relate to the content published on onboardonline.com.