During the summer in Antibes, a selection of junior and senior interior crew congregated at the Royal Hotel to participate in a day of training workshops offered by GUEST, the yachting industry standard for interior training. From...
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When it comes to interior operations, there has never been a more powerful or simple-to-use piece of software that encompasses everything from SOPs, familiarizations and training to crew certificates and hours of rest. The Total S...
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When it comes to high end hospitality, etiquette and manners are timeless fundamentals. But fashions change, and owners are also getting younger, perhaps with different expectations. Does this pose a challenge for interior trainer...
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As Christmas is fast approaching, this is one of the busiest times of the year for many yachts so we've put together some of our most popular Christmas ideas and suggestions from our Facebook group, Yacht Stewardess Tips.
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Over the years we’ve seen a shift from selling superyachts to selling the ultimate experience which, by definition, puts the spotlight on luxury hospitality. However, according to Peter Vogel of Luxury Hospitality Management, the ...
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Many years ago a female guest walked on board and announced that she was going to be seasick the entire trip and that her children were forcing her to come along on this charter. I had the unfortunate experience an hour or so lat...
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Caroline Rossy is one of those people who reminds you that everything in life is a choice, up to a point. An ex-stew, she knows a thing or two about the challenges of moving ashore and, recognizing a common problem, she put her ex...
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Q: Katie, Stewardess, 24: “I saved up for so long to come to Antibes and get a stewardess position, but now I have one I’m not enjoying it at all! It feels bad even admitting it - but I can’t bear the lack of freedom onboard and I...
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For this column, I'm stepping away from the educational side of Facebook group, Yacht Stewardess Tips, and I'm taking a light-hearted look at our ‘more serious’ personality (dis)orders and how these affect us each and every day, e...
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Chosen from a total of 263 applicants from all over the world, Zhara Bathe was the Interior and Grand Prize winner of the Superyacht Scholarship Competition launched by Alison Rentoul, The Crew Coach. Just two months on and Zhara ...
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The rate of expansion in our industry in the last twenty years, combined with natural attrition, has resulted in a shortage of experienced interior crew. Training opportunities have certainly improved, and relevant experience alwa...
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When it comes to interior, crew and leadership skills training, there aren’t many individuals with more passion or zest for the business than Peter Vogel. A veteran who managed Paul Allen’s superyacht stable for nine years, Peter ...
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Are you a stew or stewardess and thinking of completing a course during the winter? Why not learn all about wine and spirits by completing WSET Wine & Spirits qualification. Riviera Wine are offering these internationally recognis...
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I always tell my students at the Steward/ess course that Grandma had the right idea – she used basic ingredients in the house, such as glycerine, soap made from animal fat (see definition Boerseep) baking soda, vinegar, sunshine, ...
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A Purser’s training for bookkeeping is challenging because many different software platforms are used on board yachts. Specific financial reporting requirements are determined by whoever manages the yacht and there is enormous var...
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Carrying on from Great Theme Nights - Part Two, here are some ideas for impromptu theme nights as well as great ideas for turn-downs and guest gifts.
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Carrying on from Great Theme Nights - Part One, here are some additional tried and tested, popular themes that will ensure owners and charter guests enjoy a memorable time on board. As we need to keep the children happy too, let's...
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Some Steward/esses possess a natural flair and creativity and can dream up a theme evening in a matter of minutes. A frequently asked question on my Facebook group, ‘Yacht Stewardess Tips’, is regarding classy theme ideas, especi...
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We are excited to launch the “Penum Yacht Interior Mentor Program”.The goal of this informal program, is to connect established Yacht Interior Managers/Chief Stews with Second Steward/esses and other aspiring Yacht Steward/esses.
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I still remember the first time I booked an artist. We needed a DJ for an event in Turkey and I started Googling and asked around. Luckily one of my friends knew some really good DJ’s and put me in touch with them.
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This month, OnboardOnline was invited to attend a lunch for the Crew Academy PYA accredited GUEST Level 2 Interior Training course. Rather than outdated and unrealistic theory training, The Crew Academy uses a villa with a realist...
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Keeping within the spirit of natural cleaning products that I have been discussing over the past few columns, it would be almost irresponsible of me not to dedicate an entire column to the most magic natural cleaner of all – good ...
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What will it take for yachting to see that interior training is commercially viable? If the reaction from the first PYA GUEST Awareness Workshop held earlier this week is anything to go by, the industry is slowly but surely waking...
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As promised in our previous article in September, this month, we are focusing on undoing some of those laundry horrors that many of you have had to deal with.
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Like many others, I thought that interior training courses were unnecessary money-spinners, after all, we all managed fine without these courses before, didn’t we? Well I’m not sure that most of us did, not at the beginning of our...
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When I was in yachting – back in the day – my laptop weighed more than my aeroplane luggage allowance, a cell phone was something you kept in your cabin all season and needed dusting off at the end of the summer, we still used to ...
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We've got four cocktails that cover all the taste bases. If you learn to make them well, you'll pleasantly surprise your guests every time. (And the crew probably won't mind being your guinea pigs.)
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This year at Monaco Yacht Show the PYA held their first ever table setting competition. OnboardOnline were invited to cover the event, following the judges on their journey through various interpretations of the theme ‘Monaco Glam...
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Steward/esses work in an environment where a 'disaster' is something that people on land might discount as merely a little accident, but for yacht crew, could spell the end of their job.
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I stood on the dock in the baking summer heat, with my bags next to me and nowhere to go. I'd never jumped ship before that day, and had never thought I would.
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