Crew Life
What do we imagine when we think of a butler? Perhaps a stoic figure in a bygone world of period drama, a silver platter ahead of every wish and command of the master? Lazlo Gal is a man in the know, so we asked him what it takes to succeed and create a truly memorable guest experience.
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News travels quick. Maybe it’s because we live in an age of the creating and sharing information that we are hearing of more and more fires on board yachts. Most crewmembers out there will know of someone who has had an encounter with an onboard fire incident.
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With over 20 years’ experience working in and managing Michelin-starred restaurants and five-star hotels around the world, Luxury Hospitality's operations manager Erik Smit is passionate about service and the finer things in life.
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As head of Insight at Luxury Hospitality, Julia Rogers is an expert in team building, helping individuals and groups to up their game by playing to their strengths. Julia explains how this works in practice, and how greater awareness of self and others is crucial to happiness and success.
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More so than previous generations, Millennials and Gen Zs expect employers to provide them with opportunities for fulfilment, meaning and the ability to give back. Rather than just a job, they are searching for purpose and the opportunity to make a difference.
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Last month on OnboardOnline I talked about the best models of yacht management, and referred to the importance of a vision statement to guide the yacht’s efforts. This generated a lot of reader interest and in response I will unpack this a bit further.
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At Luxury Hospitality we recently announced our support for She of the Sea and their Diversity Pledge, making a public commitment to creating real, positive change within our organisation and across the yachting industry when it comes to gender diversity.
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Martin Mainey is a born teacher, starting out as a chemistry teacher in Istanbul and later working in senior roles in establishments of further education. He has also worked in industry and on board, always a keen observer of what makes people tick and perform to the max.
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The impacts of COVID-19 have reached far and wide within the yachting community. Owners, suppliers and crew alike have all been impacted in recent months, causing a revaluation of how different elements of the industry interact.
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There was a time when I shared the view that yacht management reduces the ability of good yacht captains to deliver their service to yacht owners. Now with more experience and maturity, I see the view that management is not essential was wrong. Captains should not work in isolation.
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This week 'An Hour with Colin Squire' was dedicated to the topic of mental health, helping to raise funds for ISWAN to develop a new portal specifically for superyacht crew. Today Colin is delighted to announce that the target has been reached but donations are still welcome!
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While superyacht charters are on hold for now, it’s only a matter of time before things pick up and crew prepare to welcome guests back on board. Behind the scenes this includes everything from safety drills to laundry, a topic on which few are more qualified than Jill Devine.
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A show designed to tackle the tougher issues that many crew face while working on board superyachts, UNCENSORED with Marien Sarriera takes an honest, hard-hitting look at topics from work harassment and sexual abuse to mental health, substance abuse and more.
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Physical isolation and the fear of an uncertain future can lead to strong emotions and increased anxiety, so in the following article I would like to introduce you to the power of conscious breath, yoga and meditation in managing mental health.
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The Crew Coach, Karine Rayson, discusses everything from alcohol addiction and managing your wellbeing when living in confined spaces to social media addiction in a three-part interview with Damian Chaparro, the co-founder of the Aroha retreat.
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British Marine has released the following guidance for marina operators designed to assist readers in supporting the nation’s focus to fight COVID-19. The most important action we can all take in fighting coronavirus is to stay at home in order to save lives.
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When it comes to standing out among today’s superyacht fleet, it’s not enough to be the largest or shiniest yacht on the market. Captains and owners must shift their focus to providing the ultimate guest experience, with technical and leadership skills more essential than ever.
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In a bid to address some of the taboos in the superyacht industry, UNCENSORED is a show where crew can openly discuss ‘difficult topics’, hosted by Marien Sarriera and broadcast on Yachting International Radio. The show is honest, hard-hitting and, as the name suggests –uncensored.
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To help crew overcome the distress and help manage your reactions in a crisis, The Crew Coach has put together a comprehensive guide on how to manage in a crisis as no one is ever really prepared, and for the most part, it is unexpected.
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Knowing what to pack for when you first step onto a yacht can seem like a daunting task and is one of the most frequently asked questions by green yacht crew. This article should serve as a handy guide on what to pack when you’re coming to look for work on yachts.
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Millennials began entering the workforce in the late 1990s and early 2000s, with studies showing that by 2020 they will comprise half of the American workforce, and 75 percent of the global workforce by 2025.
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Isobel Odendaal knows how difficult it is to switch off and relax on charter, but as an ex-chief stewardess she has some insider tips on how to take care of yourself and restore your energy reserves so you can give your all to the guests.
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Personal development is vital for an individual’s growth, and when it comes to working on board a superyacht, crew must keep growing and progressing so as to maintain a competitive edge in the industry.
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We set out to uncover what determines the culture on board a yacht and how to change a negative one to a positive one, from the perspectives of three experts working in this field. Here's what we found out...
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Currently Head Chef on MY Ecstasea, a private 86m Feadship, Sebastian Amberville has more than 18 years' experience as a chef. Here’s what he has to say about his experiences on board...
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Training, qualifications and experience – these are the things we look for when hiring great crew, but what about their ability to work as a team? This is always seen as a ‘nice to have’ when in fact it’s crucial to the whole operation.
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Emotional wellbeing is a hot topic in today’s society, and more and more cases of depression and anxiety are being openly discussed. No longer a taboo, we can now express ourselves more candidly if we choose to.
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With 28 years’ experience as a chef, it’s safe to say that guests are in good hands with Mick Carbert in charge of their food. From his experiences to his inspirations, here's what he has to say.
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So often we confuse thoughts with feelings, so in this article we discuss a few tips to help you unhook yourself from your distressing emotions so that they don’t negatively affect your time onboard.
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A recent yacht crew survey has uncovered some interesting food for thought on performance reviews, with unbiased feedback, department specific training and career progression a key focus.
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